Privacy Policy of Domus Kinnisvara
This Privacy Policy regulates the principles of collection, processing and storage of personal data. Personal data is collected, processed, used and stored by the data controller Domus Kinnisvara Vahendus OÜ (hereinafter referred to as the Company).
The Privacy Policy is based on the General Data Protection Regulation – GDPR. The purpose of the Privacy Policy is to ensure customer privacy in accordance with the laws of the Republic of Estonia and the legislation of the European Union.
Collection and use of personal data
Personal data is any information relating to an unambiguously identified or identifiable living natural person (for example, name, telephone number, postal address, e-mail address).
The Company collects personal data directly from data subjects (hereinafter referred to as the Customer) with their consent by telephone, meeting or e-mail, via the enquiry form on the website and the newsletter and when entering into sales, rental or other contracts and orders. In addition to the foregoing, the Company has the right to collect data about the Customer that is available in public registers.
The Company uses automated data collection tools (e.g. the website analytics tool Google Analytics), including cookies (which record website use activity) and other tracking tools, which contribute to optimising the Company’s website user experience and thereby ensure a better quality of services provided to the Customer.
The Company collects and processes personal data for the purposes of providing a service to the Customer, performing a contract entered into with an individual, contacting the Customer, building and maintaining a customer base, marketing and fulfilling legal obligations. To assess customer satisfaction and the quality of its services, the Company may send a feedback questionnaire to a Customer who has ordered a service, including where the provision of the service is still in progress or the service has not been provided.
The Company may only send news, offers and other communications to the Customer’s email address with the Customer’s prior consent or to provide the Customer with a similar service. The information will be sent to the Customer until the Customer requests the termination of the aforementioned activities or otherwise opts out (for example, leaves the target group of newsletter recipients).
For sending newsletters and analysing their effectiveness, the Company uses the Smaily email marketing platform, whose features enable the collection and processing of information about newsletter opens and link clicks, including at the individual subscriber level.
The Customer shall have the right to request that the Company provide them with information about the use of their personal data, correct inaccurate personal data and stop processing their personal data. The Customer has the right to withdraw their consent to the processing of their personal data at any time. To this end, the Customer may send a respective letter using the contact details at the bottom of this page.
The Company also collects impersonal data, i.e. data that cannot be directly linked to a specific individual (gender, age, language preference, location) and data that are made anonymous in such a way that the data subject cannot be identified.
Processing of personal data in new development sales
The Company provides sales representation services to real estate developers in connection with new developments. As part of these services, Customers’ personal data is collected and processed to respond to enquiries, identify prospective buyers’ needs, exchange information, arrange meetings and manage the sales process. The roles of the Company and real estate developers in the processing of personal data depend on the arrangements for each specific development project.
As a general rule, the Company acts as an independent data controller when handling enquiries from prospective buyers and managing sales leads relating to new developments. In the course of its sales activities, the Company may disclose Customers’ personal data and information relating to the sales process to the relevant real estate developer. The developer acts as a separate data controller in relation to its subsequent independent processing of the data received and is responsible for ensuring that such processing complies with applicable data protection requirements.
In certain development projects, the Company and the real estate developer may act as joint data controllers where they jointly determine the purposes and essential means of processing personal data. In such cases, the allocation of data protection responsibilities between the parties is established in a separate arrangement.
In certain development projects, the Company may process prospective buyers’ personal data on behalf of and in accordance with the instructions of the real estate developer, acting as a data processor. In such cases, the relevant real estate developer is the data controller.
Cookie Policy
The Company’s website uses cookies to offer you a better user experience.
A cookie is a small text file sent by a web server to a user’s web browser and stored on the user’s device.
We use session cookies, persistent cookies, analytical cookies and advertising cookies on our website. The cookies used by the Company may be created by different service providers that help promote online services (such as Google and Facebook).
Cookies make it possible to remember your preferences (for example, your language of communication, the location of your computer, device information, most visited websites, etc.). It is up to the user of the website to decide whether and to what extent to allow the use of cookies. Information on how to set (including disable and delete) cookie preferences in different browsers can be found here:
For more information on cookies, please click here or here.
Security and storage of personal data
The Company takes precautions to protect the personal data of the Customer. The Company makes every effort to prevent unauthorised access to personal data by establishing reasonable safeguards, including technical and physical restrictions, to protect the personal data collected and processed.
The Company discloses Customers’ personal data to third parties only where there is an appropriate legal basis and only to the extent necessary, including for providing services, handling enquiries, performing contracts and complying with legal obligations.
Personal data may be disclosed to relevant real estate developers, partners involved in real estate transactions, notaries, financial institutions, competent public authorities and, where necessary, parties involved in debt recovery proceedings. The disclosure of personal data and the allocation of responsibilities between the parties in connection with new development sales are described in more detail in the section “Processing of Personal Data in New Development Sales”.
The Company also uses data processors (e.g. providers of accounting, IT, web hosting and cloud services) who process personal data on behalf of the Company and are bound by confidentiality obligations regarding the information disclosed to them.
The Company will retain personal data for as long as necessary to achieve the purpose for which it was collected or as required by law. The retention period will also depend on the need to respond to customer queries, resolve problems that have arisen, etc.
Amendments to the terms and conditions of the Privacy Policy
The Company reserves the right to unilaterally amend the Privacy Policy without prior notice.
If you have any questions about our Privacy Policy or data processing, please contact us at info@domus.ee.
You always have the right to contact the Data Protection Inspectorate or a court to protect your personal data. The Data Protection Inspectorate is a national authority that can also be contacted for consultation on or assistance in matters concerning personal data protection.